Customer Services
Welcome to the Papyrus website. If you
have any queries please use the Contact
Us page to contact our friendly Customer Services team who will deal
promptly with your enquiry. Click
here to read testimonials to our service.
Ordering
To place an order simply search the
website to find the item(s) you would like to purchase. Click on ‘add
to basket’ and enter the quantity wish to buy. To add further items
click on ‘Continue Shopping’. When you have finished shopping,
click on ‘Confirm Order’ and follow the on-screen instructions
for payment and delivery.
We will confirm your order by email
and will also let you know when the order has been dispatched.
If there is any reason for your order
being delayed we will contact you by email straight away.
Payment
We accept most major credit and debit
cards as payment: Maestro, Solo, MasterCard, American Express, Visa Debit
and Visa Electron. We also accept the following business credit/debit
cards: Maestro, JCB and Commercial.
Your card will be debited with the
full transaction value before the goods are despatched.
Security
All payments are processed through
the secure payments services provider Protx. All information is transmitted
using Secure Sockets Layer (SSL) software, which encrypts the details
that you input. SSL encryption software is used to send and authorise
your payment information. We do not have access to your credit or debit
card details. You can confirm the security of your connection in the payment
page by checking the bottom of your browser window. When the connection
is secure you will see a closed padlock.
Cancellation and Returns
If you change your mind within 14 days
after ordering we are happy to cancel your order and refund you in full.
Please contact our Customer Services team at info@papyruscookshop.co.uk
or by telephone on 0800 107 6544 or +44 (0)141 357 0702 to cancel your
order.
If your order has not been dispatched
we will be happy to cancel your order and refund you in full.
If your order has already been sent
out to you please return it to us for a refund.
Please refer to our Delivery
and Returns Policy for full details.
Please read the full Terms
and Conditions which apply to the use of this website.
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